About us:

We are a well-established and progressive mixed practice veterinary clinic offering general veterinary services for patients in Dalby and surrounds. We have a fun team and enjoy working together and learning from each other. Dalby & District Veterinary Services has a long history in the local community and is the combination of Knox Veterinary Clinic and Bell Veterinary Clinic- with years of providing veterinary services to the local community.

As part of the Apiam Animal Health group of regional and rural veterinary clinics across Australia, Dalby & District Veterinary Services prides itself on having a great relationship with clients, customer satisfaction and going above and beyond in patient care.   

About the position:

• Providing outstanding customer service over the phone and face-to-face.  
• Welcoming clients and their pets to the clinic.  
• Managing appointments for clinical staff.  
• Liaising with vets and vet nurses to ensure efficient daily scheduling.  
• Processing invoices and payments.  
• Ensuring a neat and tidy presentation of the reception and waiting areas.  

About you:

• Minimum 2 years' experience in a customer service role is essential. 
• Vet clinic or animal care industry knowledge is advantageous but not essential- having an affinity for animals and their care is most important.
• Must genuinely love helping clients, have strong communication and interpersonal skills and have a mature approach for tricky conversations! 
• Ability to multi-task with excellent time management skills and attention to detail.   
• Ability to work independently as well as effectively contributing to a team environment.  

Perks and Benefits  

• Generous clinic discounts for your own fur babies.
• Access paid Volunteer Leave, extra Parental Leave and Apiam Wellness Day - extra day of annual leave!
• Discounts from various retail, travel, fitness and health providers (including Kmart and Woolworths!)
• Everyone on our team is highly valued we take pride in having a positive and friendly clinic culture.  
• Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program (free and confidential counselling sessions for you or your immediate family).
• Opportunities for further career development within an industry leading organisation.  

If this opportunity excites you and you would like to be part of a progressive team apply now with your resume and cover letter!