We are on the hunt for our next superstar customer-focused receptionist to look after our clients so we can look after their pets!

About Us:

We are a well-established and progressive mixed practice veterinary clinic offering general veterinary services for patients along the Macleay Valley Coast from South West Rocks in the north to Crescent Head in the south. We offer everything from companion animal care to cattle herd health and full range of equine services.

Our clinic is located in the beautiful Macleay valley region in NSW and offers a laid-back coastal lifestyle. If you like outdoor activities there are plenty of options including surfing our premier beaches, water-skiing, fishing and kayaking on the beautiful Macleay River; hiking the coastal and riverside walks, mountain biking the cross-country trails in the Kalateenee state forest mountain bike park and scuba diving the world-famous fish rock cave to name a few!

Macleay Valley Veterinary Services is one of the expanding Apiam Animal Health group of regional and rural clinics that are committed to enriching the lives of animals, people, and communities. We strive to deliver excellence and our vision is healthy animals and happy people.

About the position:

• Providing outstanding customer service over the phone and face-to-face.  
• Welcoming clients and their pets to the clinic.  
• Managing appointments for clinical staff.  
• Liaising with vets and vet nurses to ensure efficient daily scheduling.  
• Processing invoices and payments.  
• Ensuring a neat and tidy presentation of the reception and waiting areas.  

About you:

• Minimum 2 years' experience in a customer service role is essential. 
• Monday to Friday. Flexible hours. 76 hour fortnight.
• Vet clinic or animal care industry knowledge is advantageous but not essential- having an affinity for animals and their care is most important.
• Must genuinely love helping clients, have strong communication and interpersonal skills and have a mature approach for tricky conversations! 
• Ability to multi-task with excellent time management skills and attention to detail.  
• Computer, eftpos and banking skills required 
• Ability to work independently as well as effectively contributing to a team environment.  

Perks and Benefits  

• Generous clinic discounts for your own fur babies.
• Access paid Volunteer Leave, extra Parental Leave and Apiam Wellness Day - extra day of annual leave!
• Discounts from various retail, travel, fitness and health providers (including Kmart and Woolworths!)
• Everyone on our team is highly valued we take pride in having a positive and friendly clinic culture.  
• Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program (free and confidential counselling sessions for you or your immediate family).
• Opportunities for further career development within an industry leading organisation.  

If this opportunity excites you and you would like to be part of a progressive team apply now with your resume and cover letter! Or contact Corinne at recruitment@apiam.com.au if you have any questions