About Us

Fur Life Vet Horsham is an ASAV-accredited hospital of excellence and part of the Apiam Animal Health network. We’re proud of our high standards of care, friendly, close-knit team, and strong connection to the local community. We’re a collaborative, supportive team that values working together. Our hospital is professional, well-equipped, and we practice team-based care — This role will suit a very special person who has an unwavering enthusiasm for people and their pets.

About the Role

You will be the welcoming face and first point of contact for our clients and their pets. Day to day, you will:

• Deliver outstanding customer service in person and over the phone.
• Welcome clients and their pets, creating a calm, friendly front-of-house experience.
• Manage appointments and coordinate with vets and nurses to keep the day flowing.
• Process invoices and payments accurately.
• Keep reception and the waiting area tidy, professional, and inviting.
• Provide information on clinic wellness programs and benefits.
• Work four days each week (36 hours) with a share in Saturday mornings.

About You

• 2+ years in a customer service role (essential).
• Affinity for animals and their care is most important. Vet/animal industry experience is a bonus!
• Clear, confident communicator with a mature, empathetic approach to tricky conversations.
• Strong multi-tasking, time management, and attention to detail.
• Comfortable with computers, EFTPOS, and basic banking.
• Positive team player who also works well independently.

Perks & Benefits

• Generous clinic discounts for your own pets.
• Paid Volunteer Leave, additional Parental Leave, and an Apiam Wellness Day (extra day of annual leave).
• Retail and lifestyle discounts via Flare (e.g., Kmart, Woolworths), plus travel/fitness/health offers.
• Supportive, friendly culture where everyone is valued.
• Mental health support: dedicated Mental Health First Aid Officer and an excellent Employee Assistance Program (free and confidential for you and immediate family).
• Ongoing CE and training encouraged and supported.
• Career development across an industry‑leading regional network.

Ready to apply?
Apply with your resume and cover letter. Any questions can be directed to recruitment@apiam.com.au