About Us:

We have been in our beautiful Samford Valley for over 40 years.  We are a team of dedicated staff who enjoy making a difference in the lives of our close-knit family community. We have a great fully equipped hospital and enjoy practicing a high standard of medicine.
 

Samford Valley Veterinary Hospital is one of the expanding Apiam Animal Health group of regional and rural clinics that are committed to enriching the lives of animals, people, and communities. We strive to deliver excellence and our vision is healthy animals and happy people.

About the position:

• Providing outstanding customer service over the phone and face-to-face.  
• Welcoming clients and their pets to the clinic.  
• Managing appointments for clinical staff.  
• Liaising with vets and vet nurses to ensure efficient daily scheduling.  
• Processing invoices and payments.  
• Ensuring a neat and tidy presentation of the reception and waiting areas.  

About you:

• Minimum 2 years' experience in a customer service role is essential. 
• Monday to Friday. Flexible hours. 76-hour fortnight.
• Vet clinic or animal care industry knowledge is advantageous but not essential- having an affinity for animals and their care is most important.
• Must genuinely love helping clients, have strong communication and interpersonal skills and have a mature approach for tricky conversations! 
• Ability to multi-task with excellent time management skills and attention to detail.  
• Computer, eftpos and banking skills required 
• Ability to work independently as well as effectively contributing to a team environment.
• A positive approach to work and being part of a great team.  

Perks and Benefits  

• Generous clinic discounts for your own fur babies.
• Access paid Volunteer Leave, extra Parental Leave and Apiam Wellness Day - extra day of annual leave!
• Discounts from various retail, travel, fitness and health providers (including Kmart and Woolworths!)
• Everyone on our team is highly valued we take pride in having a positive and friendly clinic culture.  
• Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program (free and confidential counselling sessions for you or your immediate family).
• Opportunities for further career development within an industry leading organisation.  

If this opportunity excites you and you would like to be part of a progressive team apply now with your resume and cover letter! 

Or contact recruitment@apiam.com.au if you have any questions